Privacy Policy

This Privacy Policy applies to all users of our Service worldwide, including residents protected by the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other data protection laws. By using our Service, you acknowledge that you are at least 18 years of age. We do not knowingly collect or process data from individuals under 18 years old.

This policy covers all personal data collected through our website, mobile applications, and related services, regardless of how you access or use them.

For users protected by the GDPR, we process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes, such as sending marketing communications.
• Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, including providing our Service.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as:
  • Improving and personalizing our Service
  • Ensuring the security of our Service
  • Preventing fraud and abuse
  • Analytics to better understand user behavior
• Legal Obligation: Processing is necessary to comply with legal obligations to which we are subject.

You may withdraw your consent at any time by contacting us at support@jetbet.com. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website. These cookies enable core functionality such as security, network management, and account access.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can manage your cookie preferences through our Cookie Preferences Dashboard. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We retain different categories of data for different periods:

• Account Data: We retain your account data for as long as your account remains active, plus an additional two years following account closure for legal and business purposes.
• Transaction Data: We retain records of transactions for seven years to comply with tax and financial regulations.
• Usage Data: We retain usage data for twelve months to analyze trends and improve our Service.
• Communication Data: We retain customer service communications for three years from the date of the last communication.
• Marketing Preferences: We retain your marketing preferences until you update them or request their deletion.

When you close your account, we will delete or anonymize your personal data within 90 days, except for data we are required to retain for legal, financial, or security purposes. You can request immediate deletion of your data by contacting us at support@jetbet.com.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. We ensure appropriate safeguards are in place for these transfers, including Standard Contractual Clauses approved by the European Commission, Binding Corporate Rules, or other legally recognized mechanisms.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We use various third-party services to operate our Service. These service providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our key service providers include:

• Stripe: For payment processing. Privacy Policy ↗
• Supabase: For database and authentication services. Privacy Policy ↗
• Google Analytics: For website analytics. Privacy Policy ↗
• Vercel: For hosting and content delivery. Privacy Policy ↗
• n8n: For workflow automation. Privacy Policy ↗

We recommend reviewing the privacy policies of these third parties to understand how they handle your data.

The security of your data is important to us. We implement and maintain appropriate technical, administrative, and physical safeguards to protect your personal data, including:

• Encryption of data in transit using TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements for all systems
• Regular security training for all staff
• Physical security measures for our facilities
• Incident response procedures

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18 years of age.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Our Service uses artificial intelligence and algorithms to provide flight predictions and personalized recommendations. These systems may analyze your usage patterns, preferences, and historical data to enhance your experience.

While we use automated systems to improve our Service, we do not make decisions with legal or similarly significant effects based solely on automated processing. Our AI systems are designed to assist and enhance user experience, not to make final determinations about user rights or access to services.

You have the right to request human review of any automated decisions that significantly affect you. To exercise this right, please contact us at support@jetbet.com.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you based on your use of our Service.

You can opt out of receiving any, or all, of these communications from us by:

• Following the unsubscribe instructions provided in any email we send
• Updating your communication preferences in your account settings
• Contacting us directly at support@jetbet.com

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.

Depending on your location, you may have certain rights regarding your personal data:

13.1 Rights for All Users

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
• Right to Deletion: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.

13.2 Additional Rights for EU/EEA Residents (GDPR)

• Right to Object: You can object to our processing of your personal data.
• Rights Related to Automated Decision-Making: You can request human intervention in automated decisions.
• Right to Withdraw Consent: You can withdraw consent where processing is based on consent.
• Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority.

13.3 Additional Rights for California Residents (CCPA)

• Right to Know: You can request information about the personal information we collect, use, disclose, and sell.
• Right to Opt-Out of Sale: You can direct us not to sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise any of these rights, please submit a request through our Data Request Form or contact us at support@jetbet.com. We will respond to all legitimate requests within the timeframes required by applicable law (typically within 30 days).

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Data Protection Officer: Jane Smith
• Email: support@jetbet.com

15.1 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Queensland, Australia, without giving effect to any principles of conflicts of law. Any dispute arising from this Privacy Policy shall be resolved exclusively in the courts of Queensland, Australia.

If you are a resident of the European Union, you may also have the right to lodge a complaint with your local data protection authority.